Store
Policy

By Purchasing from the Stones & Fire Website you Agree to Our Terms, Conditions & Policies.

At Stones & Fire we are first and foremost mineral collectors.  We strive to bring other collectors the very best mineral specimens we can locate and offer them at reasonable prices.  Honesty and integrity are our top priority and we view each of our customers as friends and value the long terms relationships we have formed with our customers.  

We run each of our specimens through a series of tests to determine their authenticity and chemical makeup.  However, if at any time you should see something on our site or product description that is in error please contact us immediately and we will investigate and correct any error. 

As always should you have any questions please contact us.  We are always happy to assist 

We know very little about the healing properties of crystals and minerals.  This is just not something we study.  However, we are aware that many of our current and potential customers use crystals in this manner.  If you contact us requesting information about crystal healing please bare with us as we will probably have to research for an answer.  Thanks for understanding.  

  • You will not be charged for your order until the order ships. 
  • If you placed your order with a credit card, debit card, ATM card, or check card, your financial institution will place an authorization on your payment method until the order ships. This appears as a pending charge on your account, and the amount varies by financial institution. Usually, you’ll see these charges range from $1.00 to the full amount of the order. 
  • The time it takes to lift a hold on funds is determined by your financial institution 
  • We offer a 14 day return policy on items.  Please contact us for a RA (Return Authorization) number before returning your item.  Once you are assigned an RA number we will email you a return postage label.
  • All items that are returned because of change of mind or buyers remorse will encounter a 25% restocking fee which will be deducted from refund amount
  • All Auction Item sales are Final
  • Shipping and Return Shipping Costs are not refundable.  Return shipping cost will be deducted from refund amount.
  • A refund will be issued within 7 business days after receiving and inspecting your return.  The time it takes for your refund to credit back to your funding account is dependent on your particular bank. 
  • We do not offer exchanges  
  • Please note that, due to variations amongst computer monitors,
    actual colors may vary slightly from what appears on your screen
  • Orders can be cancelled within your account portal or you can email us and request a cancellation. 
  • Once a tracking number has been assigned we cannot approve a cancelation request
  • All orders $50+ ship free within the USA 
  • Orders ship via USPS First Class or Priority Mail
  • Orders Ship within 2-3 Business Days.  Excluding Holidays
  • Orders over $150.00 will require signature on delivery.  
  • We cannot guarantee delivery times as this is at the discretion of the USPS. 
  • If your package is lost in transit you must contact the USPS to locate your package or resolve other in transit issues
  • Orders will be shipped to the address provided at checkout.  If you wish to ship an item to another address please cancel your order and complete a new one with the desired shipping address.
  • Stones are natural products so imperfections are normal.  Any inclusions, cracks, or chips are normal occurrences 
  • Unless otherwise stated you will receive the exact stone pictured.  
  • Please note that, due to variations amongst computer monitors,
    actual colors may vary slightly from what appears on your screen.
  • Some stones are enlarged in photo for detail.  Please review the size of the stone in product description 
  • Stone Displays:  Your stone ships separated from the stand to protect the stone in shipping.  Your display and mineral tack will be included in your package.  Simply reattach stone to display with the included mineral tack.
  • Jewelry items listed as “Handcrafted” are one of a kind handcrafted items.  The item in the product photo is the exact item you will receive.  .
  • I hand stamp mark metal content on all Jewelry items. .999, .925, 417, 585 etc

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